Web Call Server Monthly Subscription
$75
per month per instance
You confirm that you have read and agreed to this license and service agreement
- If you have two active WCS instances during a month, you pay $150. If you have three active WCS instances during a month, you pay $225. etc.
- Active instance is a running WCS server instance where you have activated your license key
- To run the instance, do this: service webcallserver start
- To activate or deactivate your license, do this in the admin panel https://host:8888
- Even if you did not activate or run your first WCS server instance, $75 will be charged anyway as a subscription base
- The subscription includes Default support plan (free of charge).
Web Call Server Simple License
|
$1995 per server |
You confirm that you have read and agreed to this license and service agreement
Support Plans
| Default | Advanced | Enterprise | Enterprise 24 | |
| Email tickets and support forums | yes | yes | yes | yes |
| Response time | 48 hours | 12 hours | 1 hour | 30 minutes |
| Advanced Live Chat Support | no | 3 hours per month | 24 hours per month | Unlimited |
| Working hours | internal | internal | internal | 24/7 |
| Codebase investigation | no | no | yes | yes |
| Hot fixes, minor features, personal updates on demand | no | no | yes | yes |
| Legacy versions support | no | no | yes | yes |
| Personal account owner | no | no | no | yes |
| free | $95 per month billed annually Buy now or |
$995 per month billed annually Buy now |
sales@flashphoner.com |
The support plans cover Web Call Server and Web SDK. It does not cover Android SDK and iOS SDK. Please contact sales@flashphoner.com for more information.
Response time or reaction time
This is a time required for our engineers to pick up your ticket or support request and start actively work on your issue.
Advanced Live Chat Support
If something does not work as expected and you have a technical issue that requires a real-time investigation (live chat mode)
- Issue investigation
- Network configuration help (opening ports, capture and analyse traffic)
- Architecture questions
- API and development questions
- Analyzing of reports, logs and dumps
- Remote support over SSH, Ammyy Admin or Teamviewer
- etc
This is a live text chat with an experienced support engineer with the aim to resolve your issue completely. We provide a number of included hours for Advanced and Enterprise plans. You will be emailed near the end of the month with dialog logs and number of hours. Each extra hour will be billed $100. Response time during the live conversation is 1-30 minutes (which may be necessary to resolve technical issues, setup environment, investigate logs, dumps, etc). If the invoice is not paid within 5 business days, live support might be suspended till the invoice is paid. The support session is done when you leave or close the text chat in your web browser or connection is lost.
Working hours
All support services are available within internal working GMT hours: 5 AM – 18 PM, five days per week. For example, if we receive a support request on 5 AM, GMT, the response time will be 17 AM, GMT on the Advanced support plan. You can schedule an extra support live session on weekend, holidays or non-working hours for $200 per hour. Minimal amount is 2 hours.
Codebase investigation
If you have any issues in your integration code, the support engineer helps you handle such issues investigating your code directly. If you don’t have such an option, you have to provide a test or a short sample, or a default example that reproduces the issue.
Hot fixes and minor features
We can provide a hotfix, workaround, a configuration setting or a minor feature for your particular needs. It will be provided if approved by our developers and if it fits our product roadmap. As a result, we issue a personal update / patch.
Legacy versions support
Support for versions older than 1 year
Personal account owner
You will receive an account manager who will be your direct contact at Flashphoner and oversee your needs.
